The Encore

In this, our 11th year as a brand and 42nd year as a business, it’s that time you have waited for. The Billet Technology Holiday Sale.

Started ten years ago, the Billet Tech Countdown Sale was our way of giving back to all of our great customers for the kindness and support shown to the BT Team throughout the year.

Last year we announced the 2016 countdown sale would be our last. However, due to the phone calls, messages, emails, and comments we sensed the strong demand for one more year.

It’s very hard for us to say no, so, we present the ENCORE!!!!

This year’s Encore event will take place Tuesday, November 21, 2017 starting at 1:00 PM, EST.

If you have been here with us since the inception of this event you are familiar with the drill. If you are new to this holiday season tradition pull up a chair, relax and read on.

When Is The Billet Tech “Encore” Countdown Sale?

This year’s event will take place on November 21, 2017 the discount coupon codes and times for each percentage off are located below:

• From 1:00 PM through 2:00 PM, Eastern Standard Time enter coupon code CD40 to receive 40% off your entire order.
• From 2:01 PM through 3:01 PM, Eastern Standard Time enter coupon code CD30 to receive 30% off your entire order.
• From 3:02 PM through 4:02 PM, Eastern Standard Time enter coupon code CD25 to receive 25% off your entire order.

This offer IS NOT retroactive and cannot be used with any other coupon codes or club discounts.

No early ordering will be allowed.

There will be no exceptions.

This offer is valid for all BT products excluding custom orders, and valve covers* (valve covers, 10% off only in the first hour. You must call or email for this offer).

Custom Ordering During the Countdown Sale

If you wish to place an order that requires custom work or custom engraving options please send us your requests to nick@billettechnology.net so he can provide you with a quote prior to placing your order.

We will add the custom charge on to your order after you complete your transaction please be sure to email us with your order number and name if you place your order online during the sale.

Be sure to also let us know in the order comments when checking out that that your order is a custom order and give us your email address where we communicated with you regarding the custom option(s) so we can pull that from our file and marry to your order.

General Information About Ordering During The Countdown Sale

If you are planning on participating during this year’s sale we have some helpful tips to speed up your checkout experience:

• Login to your account and shop for your items. You can log into your account on the top header of the Billet Technology website and click “Login“. If you are new to the BT site you can create an account by clicking “Account“
• Create a wish list to be converted over to a shopping cart the day of the sale. Making a wish list has been the preferred way for many customers in years past as it’s easy to convert over to an order.
• Log back on the day of the sale and click view my wish list in your My Account details page. Add any items in your wish list to a shopping cart by clicking the add to cart button.
• Once your cart is complete proceed to the check out page to complete your order.

If you plan on placing your order over the phone we will be fully staffed and ready to assist.

Please keep in mind that due to the volume we do in those three hours you may be directed to voicemail or get an “all circuits are busy” message.

If you receive either message then it simply means all of our phone lines are tied up. In the past we have been accused of “dodging” calls to stop you from placing an order. This is not the case.

Keep trying back or send an email to us. All emails are date and time stamped so we will honor the discount for you if you have any issues getting through. Please see the paragraphs below for some tips:

Team BT encourages you to use the website. It’s safe, secure and we also use that very same site to place your phone orders. If you do prefer ordering by phone understand we can only handle a certain amount of calls at once and will get back to you within a couple days after the sale.

Please help us by doing the following:

• If your call goes directly to voicemail please leave us your full name and contact phone number so that we can call you back.
• Please speak clearly so we can fully hear you.
• All of our voice mail messages are date and time stamped so you can be assured you will receive the proper discount that correlates with the appropriate discount offer.
• We will begin call backs the week of November 27th after the Thanksgiving break. We return calls in order of receipt.
• If you receive the all circuits are busy message we simply ask that you send email to support@billettechnology.net.
• In that email please give us your full name and a good contact number to call you at. All of our emails are date and time stamped as well so you will receive the discount that is available during that hour that the email is sent. We will begin to reply to all emails the week of November 27th after the Thanksgiving break to help you complete your order.

Please be patient on call backs and return emails we will be closed for the Thanksgiving Holiday’s on Wednesday, November 22nd and return to work on Monday, November 27th. Once we return our goal is to have everyone called back and all emails answered within 3 business days. This is our 10th year doing the sale, and for some of you this is the first we will get to you and we do appreciate the patience. The voicemails and emails are nearly as extensive as the actually three hour event itself. Please know we appreciate you and are working diligently upon our return from the Thanksgiving Holiday Break to get to you.

Please keep in mind that the first few minutes of the countdown sale the website may be slow.

It’s that way for us too. Traffic will start to “plane out” within 10 minutes so if you have trouble when you first try to place your online order just come back to the site in a few minutes. There is a reason we give you an hour to complete your transactions and this is the reason.

If for any reason you cannot get through on the website or phone, once again PLEASE EMAIL US immediately as instructed above.

To summarize once more, all emails are date and time stamped and we will assist you with completing your order.

The Billet Tech staff will not accept any emails sent hours later or days later that you could not get through. We must have a date stamped email from you stating the issues within the countdown sale time frames. No Exceptions.

The Countdown Sale is our bond with you:

The sale is a true labor of love for us and our gift to our loyal and faithful customers. Please respect the spirit of the sale and the fun that we like to put into it for you and with you.

Some of you are asking “hey Team BT you said 2016 would be the last year why the change?”

Its simple, we have, and always will be about giving the people what they want. Therefore, the “Encore” performance for 2017! Every day is a gift, we never know when the end truly is. This could be the last true countdown event and it was our co-founder and CEO Heidi Miller who made the decision once more based on feedback to bring the event back for 2017. As Mrs. Miller begins the transition away from day to day operations in 2018, you can be sure that the staff at Team BT will have plenty of interesting things in store for 2018, but for now let us all live here in the moment that is “The Encore.”

With the above said, each and every year ownership and staff struggle with the one single question “should we offer the sale again this year?” For the majority of our friends and customers, especially those that have visited the facility, they get it and understand that it is a labor of love for the team.

As the sale grows each year, the logistics do become a problem at times especially with outside services shutting down at the end of the year, holiday vacations, and yes, customers antsy for products it taxes our resources to the very limits.

Over the years however, as the countdown went from literally 28 orders in 2007 to thousands of orders over the past couple of years combined, and as some items ran out of stock, we simply could not put some of those items on to run until many months later because the run quantities were so low (we do have to have a “lot” minimum that we must meet to begin even the smallest production runs).

In those rare circumstances when that did happen (and it does every year) The BT staff took some abuse by a small minority of the folks who participated. Please understand we are on your side. We want you to have your parts as quickly as possible and most importantly be proud of what you receive. The last thing any of us here at Team BT wants is for you to have a bitter taste in your mouth when you open up your box of items.

The past several years of the Countdown Sale have been the most challenging. As mentioned here already, our staff plans and has discussions about what to do for the year end events for several months leading up to what has become the traditional big day in November.

Please be patient a lot of work has already been put in prior to the event, a lot of planning and a lot of pre-staging for post event preparations has taken place in order that we can work as efficiently as possible without compromising quality. Be it the machine quality of our work right on down to the quality of our outstanding vendor partners and suppliers. We do not rush them and as a result they provide the best possible finishes in the industry bar none!

Once more with the above said, please understand we simply cannot tolerate language or bodily threats if we move out past what you may consider a reasonable time. We are here to answer your questions prior, during and after the sale including updating you with order status information (more on that to follow).

Sometimes those updates may not be what some will want to hear or read and sometimes the days may slip as we become more reliant on outside services towards the end of the process.

Please don’t abuse our staff for that. If you feel this may be a problem or you have a set time limit you need your parts by then the sale will not be for you even at 40%, 30% or 25% off.

Concerns? Questions? Please call us. We are here for you and here to answer all those questions and more.

In closing our team would once again like to express our gratitude for all the support and trust your place in us.

From the Billet Technology family to you and your family we wish you a very Happy Holiday Season.

Frequently asked Questions prior to and post count down:

Will my count down order get to me in time for Christmas or the Holiday Season:

• Due to the volume received during the countdown event we can not promise a Holiday or Christmas Delivery.
• Please know that we will do all we can to accommodate anyone that is needing a holiday delivery. We simply ask that you put in your order comments that you are hoping to have a Christmas delivery.
• Please be mindful also that the standard 20 business day lead-time is going to move out. As part of your invoice copy we do provide you a link to our lead-times and you can also view that information right here prior to placing an order http://billettechnology.net/bt/order-information/order-lead-times/. In other words the 20 business day lead-time is “out the door” during the holiday season. Many of our suppliers close the last two weeks of the year as well as Thanksgiving week. The BT Team is about family, and we also take time during Thanksgiving and Christmas/New Years week to spend time with our loved ones and family.

Will you keep me informed about my order status after I place my count down order?

Absolutely we will keep you informed as your order progresses through the manufacturing process. This is something we do multiple times a month all year round via our Manufacturing Updates Section.

On the invoice copy you receive from us via email as well as the “Thank You Page” when you complete your order online a link is provided to The Manufacturing Updates Section. Check it frequently that’s were we post what is going out for finishes, where any bottlenecks are occurring and any general information that will most likely answer all your questions.

In years past we provided a “boiler plate” email with your order status update. Due to the extreme volume of orders not just during our annual sale, but all year long, this method bogged down staff where we could have been directing our efforts towards the manufacturing process, and the day to day tasks of running our shop. As a small company it became almost unmanageable.

Posting our Manufacturing Updates allow us to get the word out to you instantly as to what is going on, and of course you can call us or email us to, but we do encourage you to check those updates frequently and to read the Help/FAQ Section of your invoice copy carefully. Everything you need to know about Team BT and how we operate is on that invoice copy as well as the “Thank you Page” you see when you checkout online yourself.

In the Manufacturing Updates Section we will of course bring you all the latest and greatest news as stated, and in addition to that we provide a “Scheduling Tables” section that will be comprised of the following:

• Orders that need Manufacturing
• Orders Pending to go to outside services (anodize, polish, powder coat).
• Orders out at Anodize (color)
• Orders out at Polish
• Orders on hold (we will email you if that is the case with additional details this will be rare if an order is placed on hold).
• Orders in assembly (catch cans)
• Orders Awaiting Customer Input (custom orders that need customer approval prior to proceeding).

In each of these scheduling tables you will find your order number. All orders in each table will be placed in numerical order. If your order has multiple items that are in multiple stages of the manufacturing process we will indicate that in the “comments” section on the table.

Holiday Closures and Holiday Schedules that will effect operations at Billet Tech:

Be mindful that The Billet Technology facility will be closed Wednesday, November 22nd through Sunday, November 26th. We will return to the facility on Monday, November 27th at 6:00 A.M., EST to resume normal operations.

Just like you we believe the holiday season is about spending time with family and loved ones. In todays busy world the Holidays are a time to gather with the people you love and care about. We do not work our people on “Black Friday” nor do we work any major holidays. We don’t do “cyber Monday, and have always broken with the “national trends” if you will and hold our events before Thanksgiving. This is why as a core group we have been together for all these years and that’s because of family.

As we also approach Christmas week and New Years week, shipments inbound from outside services (anodize, powder coat or polish) will begin to come to a standstill. Many of our valued suppliers shut down the last two weeks of the year to enjoy the holidays with family and friends. Your BT Team will be working however, we will have a very limited schedule both Christmas and New Years week. Of course we will keep you posted on the Billet Technology Website in our Manufacturing Updates Section regarding our days and hours of operations during Christmas and New Years week.

Finally, we cannot stress enough that your orders have a very good chance of going out past the twenty (20) business day lead-time. We will be working very hard to get your orders processed and finished as quickly as possible. We again ask you for your patience in so doing.

Once more to recap, please be mindful when you receive your invoice copy in your email box after your order is placed.   There is a Help/FAQ Section within that invoice that has links to manufacturing updates, lead-times, payment details, and information related to any custom orders you may place during the sale. Please take a moment to click those links and become familiar with them. We are always up front and honest with what to expect and do our best to stay on point even during the holidays.  Once more if you feel waiting is going to be a problem for you please do not participate in this sale.  

Did you charge me when I placed my count down order?

No we did not charge you when you placed your order we only preauthorized your credit card. Your order may be subject to a 30% deposit charge prior to us processing and then shipping your order. This information will be on your invoice copy on the order notes and it also located on the BT website.  We do not charge a deposit on any satin catch cans or satin machine finished products in general.  Only colors, polish and powder coat are charged the refundable deposit.  If at anytime you wish ot cancel your order and we charged you the 30% deposit a refund will be issued immediately.  

If you paid with PayPal your payment will be instant. Years ago, Team BT did the honor system with PayPal.  Unfortunately we had to stop doing that after too many folks did not pay for the orders placed (many being customs).

Please be aware of the extended lead-times if you are paying with PayPal. Call us before initiating a dispute. If you dispute your charge before attempting to reach out to us we will automatically refund your dollars and cancel the order NO EXCEPTIONS.

The team here is not out to take your cash and then not deliver your products. Please reach out via phone or email and we can assist you.

Uncomfortable paying by PayPal or a first-time customer? You can always use a major credit card on our website it is safe and secure or once again you can call us to make other arrangements.