The People’s Sale: Tips and Tricks

Wish List

Preparing a Wish List of the products and options you want to buy during the sale, is the best way to order. The site will be busy, and your BT Staff will be busy helping as many customers as possible.

This means that clicking through every product you want to order, choosing the options inside the timeframe of the discount can be difficult. So do it in advance. Here’s how:

Before the Sale:
Prepare Your Wish List and Custom Artwork

• Login to your account.
• If you are new to the BT site you can create an account by clicking ‘Account‘
• Shop for Items, adding them to your Wish List.

Making a wish list has been the preferred way for many customers in years past as it’s easy to convert over to an order.

When adding items to your Wish List be sure to choose the correct options you want to order during the sale. This Wish List will be converted over to a shopping cart during the sale.

Before the day of the sale, be sure to double check your items and options.

Day of the Sale:
Convert Your Wish List to a Shopping Cart

• Login to your account on the day of the sale.
• Click ‘View My Wish List‘ on your ‘My Account‘ page.
• Add the items you wish to buy from your Wish List to the Shopping Cart by clicking the ‘Add to Cart’ button.

Check Out

• Once your cart is complete proceed to the check out page.
• Enter the correct Discount Code.
• Complete your order.

Holiday Delivery

We cannot promise a holiday delivery due to the overwhelming volume of orders we will receive. If you need an order delivered in time for the holidays please let us know this by writing a brief note in the comments section and will do all we can to make that happen.

All holiday requests must be made to use via email or over the phone by December 1st. Anything after the 1st we cannot promise that it will happen but will do what we can to accommodate you.

Custom Engravings for Orders Placed During The People’s Sale

Custom Engravings/Artwork are not eligible for the discounts, but is still an option for parts ordered during the sale.

Before the Sale Get a Quote
Yes you can get custom engravings on your parts bought during the sale. If you wish to so please send your requests to Nick Billet (nick@billettechnology.net) via email. Nick will review your requests and provide you with a quote prior to placing your order.  

When Checking Out
When checking out be sure to let us know in the order comments that your order has parts with custom engraving and include your email address. The team will contact you regarding the custom engraving option(s) and attach them to your order.

After the Sale
We will add the custom engraving charge on to your order after you complete your transaction. Please be sure to email us with your order number and name if you place your order online during the sale.

We realize this is a bit redundant, this small step will help ensure the team associates and attaches your artwork with your order. We process an extremely high volume of orders in a very short time during the sale. We simply want to make sure your order arrives as it should.

Placing an Order Over the Phone

If you plan on placing your order over the phone (561.582.6171) we will be fully staffed and ready to assist.

Phone orders the days of the sale will be live from 6:00 A.M., Eastern Standard Time through 4:30 P.M.  Get the voice mail?  Leave us a clear message with call back number

If you call after hours and the weekend of the sale again, please leave us a clear voicemail, with your full name and call back number. All voicemails are date and time stamped. We will call you back and help you complete your order and honor the sale.

You can also email us anytime during the sale hours .  We will reach out in a couple days to help you complete your order. All emails once again are date and time stamped.  All emails must be received before 11:59 P.M. PACIFIC TIME on November 29nd to receive the discount  

Please keep in mind that due to the high volume of calls we receive during the sale you may be directed to voicemail. PLEASE leave a clear message.

If you receive that voicemail it means all of our phone lines are tied up or its after hours.  In the past we have been accused of ‘dodging’ calls to stop you from placing an order. This is not the case. We have done this long enough that customers from prior years can confirm this without question.

Keep trying back or send an email to us for that return call as outlined above.

All emails are date and time stamped so we will honor the discount for you if you have any issues getting through.

Voicemail Tips During the Sale

Team BT encourages you to use the website. It’s safe, secure, and we also use that very same site to place your phone orders. If you do prefer ordering by phone understand we can only handle a certain amount of calls at once. We will get back to you within a couple days after the sale with a call back to get our order placed.

Help us by doing the following:

• If your call goes directly to voicemail please leave us your full name and contact phone number so that we can call you back.
• Please speak clearly so we can fully hear you.
• All of our voicemail messages are date and time stamped. You can be assured you will receive the proper discount.
• We will begin call backs as soon as possible. We return calls in order of receipt by close of business on November 27, 2023
• If you receive the all circuits are busy message we simply ask that you send an email to send an email to support@billettechnology.net.

In that email please give us your full name and a good contact number to call you at. To reiterate once more all of our emails are date and time stamped so you will receive the discount. We will begin to reply to all emails on November 27th and continue until everyone is answered and we can help you complete your order.

Callbacks from Team BT

Please be patient on callbacks and return emails.

Our goal is to have everyone called back and all emails answered within 3 business days, and no later than December 2, 2024.

This is our 19th year doing the sale. We have experience and know how to handle it and what to do for you. The same great people you have ordered from in the past are still here waiting to assist you.

Please, once again if you have followed the directions as outlined in these articles we will get to you and help you complete your order.

The voicemails and emails are nearly as extensive as the actual window of time the sale takes place. Please know we appreciate you and are working diligently to process those who need a callback to complete your order with us.

Payments

Will you charge me in full when I placed my order?

It depends on how you pay for your order, as well as what color, or other options you order. If your order has custom artwork/engravings payment will be DUE IN FULL upon customer approval of renderings, regardless of payment type.

Below is a breakdown of your payment options and details.

Payments

If you paid via a credit card, Billet Technology does not charge you when you place your order.  We now offer multiple ways to pay over time including Affirm and Klarna.  

Please take a moment to read the Payment Terms and Conditions that are found at the footer of our website and also linked in your invoice copy and the thank you page you see if you self checked out. How Do I Pay For My Order?

Once more, this information will be on your invoice copy on the order notes and is also located on the BT website.

Talk to us if you need time will work with you. Communication is a two way street help us help you. People first at Team BT always. Just talk to us.

Disputes | Extended Lead Times

Please be aware that your order may suffer from an extended lead-time due to the high volume of orders.  Before initiating  a dispute call us 561-582-6171 or email us to info@billettechology.net.  

If you dispute your charge before attempting to reach out to us we will cancel the order. NO EXCEPTIONS.

The team here is not out to take your cash and then not deliver your products. We wouldn’t still be in business after all these years if we did. So, please help us, help you, and reach out (email or phone: 561.582.6171) so that we can answer any questions you have, or give you an update on your order.

While it may take some time for us to get you your items, there is one thing we are proud to say is we answer emails timely, we take calls and answer questions daily and you do not have to wait for us to give you a refund or give you information. You don’t have to chase us we are here to help.

Trust is delicate when it comes to your money. Once that trust is broken there is no repairing it. Remember, trust works both ways.

The People’s Sale Quick Links

• The People’s Sale Home
• The Basics
• What to Expect
• Tips and Tricks (this page)
• After the Sale